Noel-Levitz: Student Satisfaction Inventory (SSI) Survey Results - Spring 2011 The Survey: The Student Satisfaction Inventory Survey (SSI) is a national survey specifically designed for community colleges. It measures both student satisfaction and importance on 70 campus experience items, showing colleges how satisfied students are as well as what issues are important to them. Noel-Levitz Web Site
Sample: Forty-eight MVC Spring 2011 on-campus class sections representing all instructional divisions and most program/discipline areas were identified for SSI administration. These 48 classes had 1,000 student course enrollments. Thirty-nine (81%) of the 48 classes participated. The thirty-nine participating classes accounted for 625 students responding to the SSI Survey. The respondents were representative of MVC student body.
Understanding the Noel-Levitz Student Satisfaction Inventory Results: Campus experience items 1-70 are each rated two different ways: 1) "Importance" on a scale of 1-7; and 2) "Satisfaction" on a scale of 1 to 7; with 7 representing the highest. Averages for importance are typically in the range of 5 to 6 and average satisfaction scores are typically in a range of 4 to 5.
A performance gap is simply the importance score minus the satisfaction score. Smaller performance gaps are preferable and show that student importance and satisfaction ratings are more consistent with each other.
The Noel-Levitz Interpretive Guide provides a complete explanation of how to interpret the MVC Spring 2011 Noel-Levitz Survey Results.