Understanding the Noel-Levitz Student Satisfaction Inventory Results: Campus experience items and 1-80 are each rated two different ways: 1) "Importance" on a scale of 1-7; and 2) "Satisfaction" on a scale of 1 to 7; with 7 representing the highest. On the various "Items" and "Scales" reports, the first column displays average Importance for the 900+ students who rated this item. The second column displays average Satisfaction and the Standard Deviation of that average Satisfaction (how widely disbursed are the responses); and the third column shows the "Performance Gap" the difference between average Importance and average Satisfaction. Average Importance above the midpoint (>6.1) indicates those items that are most important to MVC students. Items with Average Importance above the midpoint, and with Average Satisfaction in the top quarter of the responses (5.31+) are considered institutional strengths. Conversely, items with Average Importance above the midpoint, and with Average Satisfaction in the bottom quarter of the responses (<4.93) or that have Performance Gaps in the top quarter (1.03+) are considered institutional opportunities (A.K.A. challenges). The "Strengths and Opportunities" report may help put this into perspective. The Noel-Levitz Surveys Interpretive Guide provides a more complete explanation of how to interpret the MVC Spring 2007 Noel-Levitz Survey Results.
About the Noel-Levitz Student Satisfaction Inventory:The Noel-Levitz SSI Survey is a nationally normed survey given to over 2,000,000 students in hundreds of colleges and universities since the 1990s. It measures student satisfaction and priorities, showing you what campus experience issues are important to students as well as how satisfied students are with the issue. The Community, Junior, and Technical College version of the SSI measures student satisfaction and priorities on a wide range of college experiences using 70 survey items. Results from these 70 items are reported individually and in 12 categories called "scales".
Sample SSI Survey Instrument
The 2006 National Student Satisfaction and Priorities Report