Mountain View College (DCCCD) - 5/2002 Student Satisfaction Inventory, 2-Year College

Demographic Information
Gender N%
Female 164 64.06%
Male 92 35.94%
   Total256 100.00%
 No response12
 
Age N%
18 and under 15 5.91%
19 to 24 144 56.69%
25 to 34 51 20.08%
35 to 44 24 9.45%
45 and over 20 7.87%
   Total254 100.00%
 No response14
 
Ethnicity/Race N%
African-American 70 27.56%
American Indian or Alaskan Native 1 0.39%
Asian or Pacific Islander 9 3.54%
Caucasian/White 50 19.69%
Hispanic 92 36.22%
Other race 16 6.30%
Race - Prefer not to respond 16 6.30%
   Total254 100.00%
 No response14
 
Current Enrollment Status N%
Day 131 54.13%
Evening 103 42.56%
Weekend 8 3.31%
   Total242 100.00%
 No response26
 
Current Class Load N%
Full-time 136 53.97%
Part-time 116 46.03%
   Total252 100.00%
 No response16
 
Class Level N%
1 year or less 104 40.78%
2 years 84 32.94%
3 years 42 16.47%
4 or more years 25 9.80%
   Total255 100.00%
 No response13
 
Current GPA N%
No credits earned 22 8.84%
1.99 or below 5 2.01%
2.0 - 2.49 32 12.85%
2.5 - 2.99 55 22.09%
3.0 - 3.49 72 28.92%
3.5 or above 63 25.30%
   Total249 100.00%
 No response19
 
Educational Goal N%
Associate degree 82 32.54%
Vocational/technical program 7 2.78%
Transfer to another institution 113 44.84%
Certification (initial / renewal) 23 9.13%
Self-improvement/pleasure 11 4.37%
Job-related training 2 0.79%
Other educational goal 14 5.56%
   Total252 100.00%
 No response16
 
Employment N%
Full-time off campus 121 47.45%
Part-time off campus 61 23.92%
Full-time on campus 4 1.57%
Part-time on campus 7 2.75%
Not employed 62 24.31%
   Total255 100.00%
 No response13
 
Current Residence N%
Residence hall 0 0.00%
Own house 72 28.35%
Rent room or apt off campus 62 24.41%
Parent's home 111 43.70%
Other residence 9 3.54%
   Total254 100.00%
 No response14
 
Residence Classification N%
In-state 242 95.65%
Out-of-state 2 0.79%
International (not U.S. citizen) 9 3.56%
   Total253 100.00%
 No response15
 
Disabilities N%
Yes - Disability 12 4.76%
No - Disability 240 95.24%
   Total252 100.00%
 No response16
 
Institution Was My N%
1st choice 161 63.39%
2nd choice 67 26.38%
3rd choice or lower 26 10.24%
   Total254 100.00%
 No response14
 
Institution Question N%
Campus Item - Answer 1 2 66.67%
Campus Item - Answer 2 1 33.33%
Campus Item - Answer 3 0 0.00%
Campus Item - Answer 4 0 0.00%
Campus Item - Answer 5 0 0.00%
Campus Item - Answer 6 0 0.00%
   Total3 100.00%
 No response265
 
Selection of Program/Major N%
0000 2 50.00%
1406 1 25.00%
3620 1 25.00%
 Noel-Levitz Survey Results
Mountain View College (DCCCD) - 5/2002 Student Satisfaction Inventory, 2-Year College

Institutional Summary
Scales: In Order of Importance
Mountain View College (DCCCD) Community, Junior & Technical
Scales Import Satis / SD Gap Import Satis / SD Gap Mean
Difference
Registration Effectiveness 6.27    5.44 / 1.04  0.83  6.10    5.27 / 1.04  0.83  0.17** 
Instructional Effectiveness 6.26    5.34 / 1.07  0.92  6.14    5.27 / 1.05  0.87  0.07   
Safety and Security 6.22    5.16 / 1.13  1.06  5.95    4.81 / 1.19  1.14  0.35***
Academic Advising/Counseling 6.20    4.83 / 1.41  1.37  6.08    5.05 / 1.29  1.03  -0.22** 
Academic Services 6.20    5.30 / 1.13  0.90  5.98    5.22 / 1.07  0.76  0.08   
Concern for the Individual 6.19    5.06 / 1.23  1.13  6.04    5.09 / 1.19  0.95  -0.03   
Admissions and Financial Aid 6.10    4.98 / 1.19  1.12  5.93    4.95 / 1.20  0.98  0.03   
Service Excellence 6.09    5.09 / 1.11  1.00  5.88    5.09 / 1.06  0.79  0.00   
Campus Climate 6.04    5.19 / 1.05  0.85  5.90    5.14 / 1.05  0.76  0.05   
Student Centeredness 6.00    5.26 / 1.10  0.74  5.90    5.21 / 1.12  0.69  0.05   
Campus Support Services 5.61    4.84 / 1.13  0.77  5.37    4.81 / 1.12  0.56  0.03   
Responsiveness to Diverse Populations     5.51 / 1.25         5.33 / 1.23     0.18*  

 

Copyright 2001, USA Group Noel-Levitz, Inc.
Noel-Levitz Survey Results
Mountain View College (DCCCD) - 5/2002 Student Satisfaction Inventory, 2-Year College

Institutional Summary
Items: In Order of Importance
Mountain View College (DCCCD) Community, Junior & Technical
Items Import Satis / SD Gap Import Satis / SD Gap Mean
Difference
8. Classes are scheduled at times that are convenient for me. 6.56    5.46 / 1.60  1.10  6.41    5.31 / 1.57  1.10  0.15   
18. The quality of instruction I receive in most of my classes is excellent. 6.55    5.61 / 1.44  0.94  6.41    5.50 / 1.35  0.91  0.11   
24. Parking lots are well-lighted and secure. 6.50    4.88 / 1.77  1.62  6.09    4.92 / 1.68  1.17  -0.04   
78. Campus item 6.50    5.57 / 1.48  0.93              
87. Cost as factor in decision to enroll. 6.50        6.12            
79. Campus item 6.42    5.71 / 1.37  0.71              
15. I am able to register for classes I need with few conflicts. 6.41    5.63 / 1.32  0.78  6.31    5.26 / 1.56  1.05  0.37***
69. There is a good variety of courses provided on this campus. 6.38    5.60 / 1.42  0.78  6.27    5.43 / 1.45  0.84  0.17   
70. I am able to experience intellectual growth here. 6.38    5.62 / 1.33  0.76  6.25    5.55 / 1.34  0.70  0.07   
31. The campus is safe and secure for all students. 6.37    5.38 / 1.39  0.99  6.23    5.39 / 1.36  0.84  -0.01   
61. Faculty are usually available after class and during office hours. 6.34    5.49 / 1.47  0.85  6.16    5.47 / 1.40  0.69  0.02   
58. Nearly all of the faculty are knowledgeable in their fields. 6.31    5.52 / 1.39  0.79  6.28    5.55 / 1.33  0.73  -0.03   
29. Faculty are fair and unbiased in their treatment of individual students. 6.30    5.33 / 1.45  0.97  6.20    5.21 / 1.50  0.99  0.12   
42. The equipment in the lab facilities is kept up to date. 6.30    5.43 / 1.45  0.87  6.10    5.20 / 1.48  0.90  0.23*  
51. There are convenient ways of paying my school bill. 6.30    5.46 / 1.47  0.84  6.07    5.21 / 1.53  0.86  0.25*  
66. Program requirements are clear and reasonable. 6.30    5.40 / 1.41  0.90  6.20    5.39 / 1.37  0.81  0.01   
5. The personnel involved in registration are helpful. 6.29    5.11 / 1.65  1.18  6.11    5.25 / 1.55  0.86  -0.14   
32. My academic advisor is knowledgeable about my program requirements. 6.29    4.82 / 1.74  1.47  6.22    5.23 / 1.63  0.99  -0.41***
68. On the whole, the campus is well-maintained. 6.27    5.82 / 1.17  0.45  6.10    5.59 / 1.36  0.51  0.23** 
40. My academic advisor is knowledgeable about the transfer requirements of other schools. 6.26    4.83 / 1.80  1.43  6.07    4.97 / 1.62  1.10  -0.14   
14. Library resources and services are adequate. 6.25    5.41 / 1.47  0.84  6.11    5.34 / 1.48  0.77  0.07   
23. Faculty are understanding of students' unique life circumstances. 6.25    5.17 / 1.54  1.08  6.05    5.04 / 1.53  1.01  0.13   
34. Computer labs are adequate and accessible. 6.25    5.41 / 1.61  0.84  6.13    5.34 / 1.52  0.79  0.07   
35. Policies and procedures regarding registration and course selection are clear and well-publicized. 6.25    5.43 / 1.51  0.82  6.10    5.32 / 1.42  0.78  0.11   
3. The quality of instruction in the vocational/technical programs is excellent. 6.24    5.48 / 1.33  0.76  6.02    5.29 / 1.34  0.73  0.19*  
41. Admissions staff are knowledgeable. 6.24    5.20 / 1.52  1.04  6.07    5.22 / 1.42  0.85  -0.02   
65. Students are notified early in the term if they are doing poorly in a class. 6.24    4.82 / 1.77  1.42  6.13    4.78 / 1.67  1.35  0.04   
6. My academic advisor is approachable. 6.23    4.94 / 1.74  1.29  6.16    5.29 / 1.60  0.87  -0.35***
39. The amount of student parking space on campus is adequate. 6.21    5.47 / 1.56  0.74  6.15    4.27 / 2.01  1.88  1.20***
50. Tutoring services are readily available. 6.21    5.41 / 1.37  0.80  5.88    5.16 / 1.48  0.72  0.25*  
77. Campus item 6.21    5.53 / 1.41  0.68              
21. There are a sufficient number of study areas on campus. 6.20    5.14 / 1.55  1.06  5.85    5.17 / 1.52  0.68  -0.03   
25. My academic advisor is concerned about my success as an individual. 6.20    4.62 / 1.83  1.58  6.05    4.93 / 1.68  1.12  -0.31** 
43. Class change (drop/add) policies are reasonable. 6.20    5.64 / 1.27  0.56  6.01    5.30 / 1.45  0.71  0.34***
7. Adequate financial aid is available for most students. 6.19    5.16 / 1.68  1.03  6.11    4.96 / 1.72  1.15  0.20   
48. Counseling staff care about students as individuals. 6.19    4.81 / 1.71  1.38  5.97    5.02 / 1.52  0.95  -0.21*  
49. Admissions counselors respond to prospective students' unique needs and requests. 6.19    5.03 / 1.57  1.16  5.87    4.98 / 1.45  0.89  0.05   
47. There are adequate services to help me decide upon a career. 6.18    4.89 / 1.60  1.29  5.98    5.04 / 1.46  0.94  -0.15   
52. This school does whatever it can to help me reach my educational goals. 6.18    5.14 / 1.54  1.04  6.15    5.07 / 1.48  1.08  0.07   
62. Bookstore staff are helpful. 6.18    5.44 / 1.52  0.74  5.94    5.33 / 1.53  0.61  0.11   
72. Campus item 6.18    5.39 / 1.64  0.79              
36. Students are made to feel welcome on this campus. 6.17    5.48 / 1.36  0.69  6.07    5.41 / 1.36  0.66  0.07   
46. Faculty provide timely feedback about student progress in a course. 6.17    5.30 / 1.43  0.87  6.09    5.16 / 1.46  0.93  0.14   
64. Nearly all classes deal with practical experiences and applications. 6.16    5.24 / 1.50  0.92  6.02    5.28 / 1.36  0.74  -0.04   
16. The college shows concern for students as individuals. 6.15    5.11 / 1.49  1.04  6.07    4.98 / 1.54  1.09  0.13   
37. Faculty take into consideration student differences as they teach a course. 6.15    5.21 / 1.58  0.94  6.02    5.08 / 1.46  0.94  0.13   
56. The business office is open during hours which are convenient for most students. 6.15    5.40 / 1.45  0.75  5.98    5.25 / 1.45  0.73  0.15   
63. I seldom get the "run-around" when seeking information on this campus. 6.14    5.00 / 1.64  1.14  6.02    4.96 / 1.64  1.06  0.04   
20. Financial aid counselors are helpful. 6.12    4.87 / 1.65  1.25  5.95    4.88 / 1.67  1.07  -0.01   
22. People on this campus respect and are supportive of each other. 6.11    5.10 / 1.40  1.01  5.82    5.11 / 1.38  0.71  -0.01   
28. It is an enjoyable experience to be a student on this campus. 6.11    5.41 / 1.39  0.70  6.03    5.35 / 1.43  0.68  0.06   
26. Library staff are helpful and approachable. 6.10    5.14 / 1.54  0.96  5.88    5.30 / 1.45  0.58  -0.16   
2. Faculty care about me as an individual. 6.09    5.37 / 1.49  0.72  5.91    5.27 / 1.41  0.64  0.10   
27. The campus staff are caring and helpful. 6.09    5.17 / 1.36  0.92  5.96    5.25 / 1.34  0.71  -0.08   
57. Administrators are approachable to students. 6.09    5.08 / 1.53  1.01  5.91    5.08 / 1.47  0.83  0.00   
11. Security staff respond quickly in emergencies. 6.08    4.94 / 1.40  1.14  5.82    4.71 / 1.43  1.11  0.23*  
55. Academic support services adequately meet the needs of students. 6.08    5.14 / 1.47  0.94  5.87    5.05 / 1.37  0.82  0.09   
60. Billing policies are reasonable. 6.08    5.39 / 1.38  0.69  5.97    5.17 / 1.47  0.80  0.22*  
45. This institution has a good reputation within the community. 6.06    5.46 / 1.41  0.60  5.97    5.49 / 1.36  0.48  -0.03   
12. My academic advisor helps me set goals to work toward. 6.05    4.62 / 1.75  1.43  5.92    4.86 / 1.68  1.06  -0.24*  
54. Faculty are interested in my academic problems. 6.05    5.12 / 1.48  0.93  5.96    5.03 / 1.46  0.93  0.09   
67. Channels for expressing student complaints are readily available. 6.05    4.80 / 1.63  1.25  5.86    4.72 / 1.58  1.14  0.08   
53. The assessment and course placement procedures are reasonable. 6.04    5.24 / 1.36  0.80  5.92    5.12 / 1.42  0.80  0.12   
13. Financial aid awards are announced to students in time to be helpful in college planning. 6.03    4.67 / 1.70  1.36  5.93    4.65 / 1.69  1.28  0.02   
75. Campus item 6.01    5.07 / 1.66  0.94              
9. Internships or practical experiences are provided in my degree/certificate program. 5.99    4.73 / 1.59  1.26  5.84    4.91 / 1.52  0.93  -0.18   
30. The career services office provides students with the help they need to get a job. 5.97    4.87 / 1.53  1.10  5.79    4.86 / 1.42  0.93  0.01   
4. Security staff are helpful. 5.94    5.10 / 1.40  0.84  5.42    4.74 / 1.56  0.68  0.36***
89. Academic reputation as factor in decision to enroll. 5.92        5.69            
93. Geographic setting as factor in decision to enroll. 5.88        5.35            
80. Campus item 5.84    5.39 / 1.52  0.45              
59. New student orientation services help students adjust to college. 5.82    5.10 / 1.41  0.72  5.72    5.06 / 1.46  0.66  0.04   
33. Admissions counselors accurately portray the campus in their recruiting practices. 5.81    4.88 / 1.50  0.93  5.65    4.94 / 1.40  0.71  -0.06   
38. The student center is a comfortable place for students to spend their leisure time. 5.81    5.01 / 1.65  0.80  5.54    5.00 / 1.49  0.54  0.01   
88. Financial aid as factor in decision to enroll. 5.79        5.62            
73. Campus item 5.77    5.27 / 1.44  0.50              
74. Campus item 5.77    5.28 / 1.43  0.49              
44. I generally know what's happening on campus. 5.74    4.88 / 1.47  0.86  5.43    4.74 / 1.50  0.69  0.14   
95. Personalized attention prior to enrollment as factor in decision to enroll. 5.72        5.23            
94. Campus appearance as factor in decision to enroll. 5.68        5.10            
76. Campus item 5.44    4.92 / 1.49  0.52              
1. Most students feel a sense of belonging here. 5.43    5.29 / 1.31  0.14  5.35    5.18 / 1.36  0.17  0.11   
71. Campus item 5.43    5.03 / 1.50  0.40              
90. Size of institution as factor in decision to enroll. 5.23        5.09            
19. This campus provides effective support services for displaced homemakers. 5.17    4.72 / 1.32  0.45  4.96    4.60 / 1.30  0.36  0.12   
10. Child care facilities are available on campus. 5.10    4.61 / 1.62  0.49  4.55    4.35 / 1.58  0.20  0.26*  
92. Recommendations from family/friends as factor in decision to enroll. 4.94        4.72            
17. Personnel in the Veterans' Services program are helpful. 4.92    4.51 / 1.44  0.41  4.53    4.45 / 1.27  0.08  0.06   
91. Opportunity to play sports as factor in decision to enroll. 3.96        3.40            
81. Institution's commitment to part-time students?     5.72 / 1.34         5.45 / 1.37     0.27** 
82. Institution's commitment to evening students?     5.57 / 1.44         5.33 / 1.44     0.24*  
83. Institution's commitment to older, returning learners?     5.53 / 1.39         5.42 / 1.37     0.11   
84. Institution's commitment to under-represented populations?     5.30 / 1.42         5.21 / 1.35     0.09   
85. Institution's commitment to commuters?     5.37 / 1.45         5.21 / 1.44     0.16   
86. Institution's commitment to students with disabilities?     5.48 / 1.43         5.33 / 1.40     0.15   

 

Copyright 2001, USA Group Noel-Levitz, Inc.
Noel-Levitz Survey Results
Mountain View College (DCCCD) - 5/2002 Student Satisfaction Inventory, 2-Year College

Institutional Summary
Student Centeredness
Mountain View College (DCCCD) Community, Junior & Technical
Item Import Satis / SD Gap Import Satis / SD Gap Mean
Difference
1. Most students feel a sense of belonging here. 5.43    5.29 / 1.31  0.14  5.35    5.18 / 1.36  0.17  0.11   
16. The college shows concern for students as individuals. 6.15    5.11 / 1.49  1.04  6.07    4.98 / 1.54  1.09  0.13   
27. The campus staff are caring and helpful. 6.09    5.17 / 1.36  0.92  5.96    5.25 / 1.34  0.71  -0.08   
28. It is an enjoyable experience to be a student on this campus. 6.11    5.41 / 1.39  0.70  6.03    5.35 / 1.43  0.68  0.06   
36. Students are made to feel welcome on this campus. 6.17    5.48 / 1.36  0.69  6.07    5.41 / 1.36  0.66  0.07   
57. Administrators are approachable to students. 6.09    5.08 / 1.53  1.01  5.91    5.08 / 1.47  0.83  0.00   

 

Copyright 2001, USA Group Noel-Levitz, Inc.
Noel-Levitz Survey Results
Mountain View College (DCCCD) - 5/2002 Student Satisfaction Inventory, 2-Year College

Institutional Summary
Instructional Effectiveness
Mountain View College (DCCCD) Community, Junior & Technical
Item Import Satis / SD Gap Import Satis / SD Gap Mean
Difference
2. Faculty care about me as an individual. 6.09    5.37 / 1.49  0.72  5.91    5.27 / 1.41  0.64  0.10   
18. The quality of instruction I receive in most of my classes is excellent. 6.55    5.61 / 1.44  0.94  6.41    5.50 / 1.35  0.91  0.11   
23. Faculty are understanding of students' unique life circumstances. 6.25    5.17 / 1.54  1.08  6.05    5.04 / 1.53  1.01  0.13   
29. Faculty are fair and unbiased in their treatment of individual students. 6.30    5.33 / 1.45  0.97  6.20    5.21 / 1.50  0.99  0.12   
37. Faculty take into consideration student differences as they teach a course. 6.15    5.21 / 1.58  0.94  6.02    5.08 / 1.46  0.94  0.13   
46. Faculty provide timely feedback about student progress in a course. 6.17    5.30 / 1.43  0.87  6.09    5.16 / 1.46  0.93  0.14   
54. Faculty are interested in my academic problems. 6.05    5.12 / 1.48  0.93  5.96    5.03 / 1.46  0.93  0.09   
58. Nearly all of the faculty are knowledgeable in their fields. 6.31    5.52 / 1.39  0.79  6.28    5.55 / 1.33  0.73  -0.03   
61. Faculty are usually available after class and during office hours. 6.34    5.49 / 1.47  0.85  6.16    5.47 / 1.40  0.69  0.02   
64. Nearly all classes deal with practical experiences and applications. 6.16    5.24 / 1.50  0.92  6.02    5.28 / 1.36  0.74  -0.04   
65. Students are notified early in the term if they are doing poorly in a class. 6.24    4.82 / 1.77  1.42  6.13    4.78 / 1.67  1.35  0.04   
66. Program requirements are clear and reasonable. 6.30    5.40 / 1.41  0.90  6.20    5.39 / 1.37  0.81  0.01   
69. There is a good variety of courses provided on this campus. 6.38    5.60 / 1.42  0.78  6.27    5.43 / 1.45  0.84  0.17   
70. I am able to experience intellectual growth here. 6.38    5.62 / 1.33  0.76  6.25    5.55 / 1.34  0.70  0.07   

 

Copyright 2001, USA Group Noel-Levitz, Inc.
Noel-Levitz Survey Results
Mountain View College (DCCCD) - 5/2002 Student Satisfaction Inventory, 2-Year College

Institutional Summary
Responsiveness to Diverse Populations
Mountain View College (DCCCD) Community, Junior & Technical
Item Import Satis / SD Gap Import Satis / SD Gap Mean
Difference
81. Institution's commitment to part-time students?     5.72 / 1.34         5.45 / 1.37     0.27** 
82. Institution's commitment to evening students?     5.57 / 1.44         5.33 / 1.44     0.24*  
83. Institution's commitment to older, returning learners?     5.53 / 1.39         5.42 / 1.37     0.11   
84. Institution's commitment to under-represented populations?     5.30 / 1.42         5.21 / 1.35     0.09   
85. Institution's commitment to commuters?     5.37 / 1.45         5.21 / 1.44     0.16   
86. Institution's commitment to students with disabilities?     5.48 / 1.43         5.33 / 1.40     0.15   

 

Copyright 2001, USA Group Noel-Levitz, Inc.
Noel-Levitz Survey Results
Mountain View College (DCCCD) - 5/2002 Student Satisfaction Inventory, 2-Year College

Institutional Summary
Campus Support Services
Mountain View College (DCCCD) Community, Junior & Technical
Item Import Satis / SD Gap Import Satis / SD Gap Mean
Difference
10. Child care facilities are available on campus. 5.10    4.61 / 1.62  0.49  4.55    4.35 / 1.58  0.20  0.26*  
17. Personnel in the Veterans' Services program are helpful. 4.92    4.51 / 1.44  0.41  4.53    4.45 / 1.27  0.08  0.06   
19. This campus provides effective support services for displaced homemakers. 5.17    4.72 / 1.32  0.45  4.96    4.60 / 1.30  0.36  0.12   
30. The career services office provides students with the help they need to get a job. 5.97    4.87 / 1.53  1.10  5.79    4.86 / 1.42  0.93  0.01   
38. The student center is a comfortable place for students to spend their leisure time. 5.81    5.01 / 1.65  0.80  5.54    5.00 / 1.49  0.54  0.01   
47. There are adequate services to help me decide upon a career. 6.18    4.89 / 1.60  1.29  5.98    5.04 / 1.46  0.94  -0.15   
59. New student orientation services help students adjust to college. 5.82    5.10 / 1.41  0.72  5.72    5.06 / 1.46  0.66  0.04   

 

Copyright 2001, USA Group Noel-Levitz, Inc.
Noel-Levitz Survey Results
Mountain View College (DCCCD) - 5/2002 Student Satisfaction Inventory, 2-Year College

Institutional Summary
Safety and Security
Mountain View College (DCCCD) Community, Junior & Technical
Item Import Satis / SD Gap Import Satis / SD Gap Mean
Difference
4. Security staff are helpful. 5.94    5.10 / 1.40  0.84  5.42    4.74 / 1.56  0.68  0.36***
11. Security staff respond quickly in emergencies. 6.08    4.94 / 1.40  1.14  5.82    4.71 / 1.43  1.11  0.23*  
24. Parking lots are well-lighted and secure. 6.50    4.88 / 1.77  1.62  6.09    4.92 / 1.68  1.17  -0.04   
31. The campus is safe and secure for all students. 6.37    5.38 / 1.39  0.99  6.23    5.39 / 1.36  0.84  -0.01   
39. The amount of student parking space on campus is adequate. 6.21    5.47 / 1.56  0.74  6.15    4.27 / 2.01  1.88  1.20***

 

Copyright 2001, USA Group Noel-Levitz, Inc.
Noel-Levitz Survey Results
Mountain View College (DCCCD) - 5/2002 Student Satisfaction Inventory, 2-Year College

Institutional Summary
Academic Advising/Counseling
Mountain View College (DCCCD) Community, Junior & Technical
Item Import Satis / SD Gap Import Satis / SD Gap Mean
Difference
6. My academic advisor is approachable. 6.23    4.94 / 1.74  1.29  6.16    5.29 / 1.60  0.87  -0.35***
12. My academic advisor helps me set goals to work toward. 6.05    4.62 / 1.75  1.43  5.92    4.86 / 1.68  1.06  -0.24*  
25. My academic advisor is concerned about my success as an individual. 6.20    4.62 / 1.83  1.58  6.05    4.93 / 1.68  1.12  -0.31** 
32. My academic advisor is knowledgeable about my program requirements. 6.29    4.82 / 1.74  1.47  6.22    5.23 / 1.63  0.99  -0.41***
40. My academic advisor is knowledgeable about the transfer requirements of other schools. 6.26    4.83 / 1.80  1.43  6.07    4.97 / 1.62  1.10  -0.14   
48. Counseling staff care about students as individuals. 6.19    4.81 / 1.71  1.38  5.97    5.02 / 1.52  0.95  -0.21*  
52. This school does whatever it can to help me reach my educational goals. 6.18    5.14 / 1.54  1.04  6.15    5.07 / 1.48  1.08  0.07   

 

Copyright 2001, USA Group Noel-Levitz, Inc.
Noel-Levitz Survey Results
Mountain View College (DCCCD) - 5/2002 Student Satisfaction Inventory, 2-Year College

Institutional Summary
Admissions and Financial Aid
Mountain View College (DCCCD) Community, Junior & Technical
Item Import Satis / SD Gap Import Satis / SD Gap Mean
Difference
7. Adequate financial aid is available for most students. 6.19    5.16 / 1.68  1.03  6.11    4.96 / 1.72  1.15  0.20   
13. Financial aid awards are announced to students in time to be helpful in college planning. 6.03    4.67 / 1.70  1.36  5.93    4.65 / 1.69  1.28  0.02   
20. Financial aid counselors are helpful. 6.12    4.87 / 1.65  1.25  5.95    4.88 / 1.67  1.07  -0.01   
33. Admissions counselors accurately portray the campus in their recruiting practices. 5.81    4.88 / 1.50  0.93  5.65    4.94 / 1.40  0.71  -0.06   
41. Admissions staff are knowledgeable. 6.24    5.20 / 1.52  1.04  6.07    5.22 / 1.42  0.85  -0.02   
49. Admissions counselors respond to prospective students' unique needs and requests. 6.19    5.03 / 1.57  1.16  5.87    4.98 / 1.45  0.89  0.05   

 

Copyright 2001, USA Group Noel-Levitz, Inc.
Noel-Levitz Survey Results
Mountain View College (DCCCD) - 5/2002 Student Satisfaction Inventory, 2-Year College

Institutional Summary
Academic Services
Mountain View College (DCCCD) Community, Junior & Technical
Item Import Satis / SD Gap Import Satis / SD Gap Mean
Difference
14. Library resources and services are adequate. 6.25    5.41 / 1.47  0.84  6.11    5.34 / 1.48  0.77  0.07   
21. There are a sufficient number of study areas on campus. 6.20    5.14 / 1.55  1.06  5.85    5.17 / 1.52  0.68  -0.03   
26. Library staff are helpful and approachable. 6.10    5.14 / 1.54  0.96  5.88    5.30 / 1.45  0.58  -0.16   
34. Computer labs are adequate and accessible. 6.25    5.41 / 1.61  0.84  6.13    5.34 / 1.52  0.79  0.07   
42. The equipment in the lab facilities is kept up to date. 6.30    5.43 / 1.45  0.87  6.10    5.20 / 1.48  0.90  0.23*  
50. Tutoring services are readily available. 6.21    5.41 / 1.37  0.80  5.88    5.16 / 1.48  0.72  0.25*  
55. Academic support services adequately meet the needs of students. 6.08    5.14 / 1.47  0.94  5.87    5.05 / 1.37  0.82  0.09   

 

Copyright 2001, USA Group Noel-Levitz, Inc.
Noel-Levitz Survey Results
Mountain View College (DCCCD) - 5/2002 Student Satisfaction Inventory, 2-Year College

Institutional Summary
Registration Effectiveness
Mountain View College (DCCCD) Community, Junior & Technical
Item Import Satis / SD Gap Import Satis / SD Gap Mean
Difference
5. The personnel involved in registration are helpful. 6.29    5.11 / 1.65  1.18  6.11    5.25 / 1.55  0.86  -0.14   
8. Classes are scheduled at times that are convenient for me. 6.56    5.46 / 1.60  1.10  6.41    5.31 / 1.57  1.10  0.15   
15. I am able to register for classes I need with few conflicts. 6.41    5.63 / 1.32  0.78  6.31    5.26 / 1.56  1.05  0.37***
35. Policies and procedures regarding registration and course selection are clear and well-publicized. 6.25    5.43 / 1.51  0.82  6.10    5.32 / 1.42  0.78  0.11   
43. Class change (drop/add) policies are reasonable. 6.20    5.64 / 1.27  0.56  6.01    5.30 / 1.45  0.71  0.34***
51. There are convenient ways of paying my school bill. 6.30    5.46 / 1.47  0.84  6.07    5.21 / 1.53  0.86  0.25*  
56. The business office is open during hours which are convenient for most students. 6.15    5.40 / 1.45  0.75  5.98    5.25 / 1.45  0.73  0.15   
60. Billing policies are reasonable. 6.08    5.39 / 1.38  0.69  5.97    5.17 / 1.47  0.80  0.22*  
62. Bookstore staff are helpful. 6.18    5.44 / 1.52  0.74  5.94    5.33 / 1.53  0.61  0.11   

 

Copyright 2001, USA Group Noel-Levitz, Inc.
Noel-Levitz Survey Results
Mountain View College (DCCCD) - 5/2002 Student Satisfaction Inventory, 2-Year College

Institutional Summary
Service Excellence
Mountain View College (DCCCD) Community, Junior & Technical
Item Import Satis / SD Gap Import Satis / SD Gap Mean
Difference
5. The personnel involved in registration are helpful. 6.29    5.11 / 1.65  1.18  6.11    5.25 / 1.55  0.86  -0.14   
22. People on this campus respect and are supportive of each other. 6.11    5.10 / 1.40  1.01  5.82    5.11 / 1.38  0.71  -0.01   
26. Library staff are helpful and approachable. 6.10    5.14 / 1.54  0.96  5.88    5.30 / 1.45  0.58  -0.16   
27. The campus staff are caring and helpful. 6.09    5.17 / 1.36  0.92  5.96    5.25 / 1.34  0.71  -0.08   
44. I generally know what's happening on campus. 5.74    4.88 / 1.47  0.86  5.43    4.74 / 1.50  0.69  0.14   
57. Administrators are approachable to students. 6.09    5.08 / 1.53  1.01  5.91    5.08 / 1.47  0.83  0.00   
62. Bookstore staff are helpful. 6.18    5.44 / 1.52  0.74  5.94    5.33 / 1.53  0.61  0.11   
63. I seldom get the "run-around" when seeking information on this campus. 6.14    5.00 / 1.64  1.14  6.02    4.96 / 1.64  1.06  0.04   
67. Channels for expressing student complaints are readily available. 6.05    4.80 / 1.63  1.25  5.86    4.72 / 1.58  1.14  0.08   

 

Copyright 2001, USA Group Noel-Levitz, Inc.
Noel-Levitz Survey Results
Mountain View College (DCCCD) - 5/2002 Student Satisfaction Inventory, 2-Year College

Institutional Summary
Concern for the Individual
Mountain View College (DCCCD) Community, Junior & Technical
Item Import Satis / SD Gap Import Satis / SD Gap Mean
Difference
2. Faculty care about me as an individual. 6.09    5.37 / 1.49  0.72  5.91    5.27 / 1.41  0.64  0.10   
16. The college shows concern for students as individuals. 6.15    5.11 / 1.49  1.04  6.07    4.98 / 1.54  1.09  0.13   
25. My academic advisor is concerned about my success as an individual. 6.20    4.62 / 1.83  1.58  6.05    4.93 / 1.68  1.12  -0.31** 
29. Faculty are fair and unbiased in their treatment of individual students. 6.30    5.33 / 1.45  0.97  6.20    5.21 / 1.50  0.99  0.12   
48. Counseling staff care about students as individuals. 6.19    4.81 / 1.71  1.38  5.97    5.02 / 1.52  0.95  -0.21*  

 

Copyright 2001, USA Group Noel-Levitz, Inc.
Noel-Levitz Survey Results
Mountain View College (DCCCD) - 5/2002 Student Satisfaction Inventory, 2-Year College

Institutional Summary
Campus Climate
Mountain View College (DCCCD) Community, Junior & Technical
Item Import Satis / SD Gap Import Satis / SD Gap Mean
Difference
1. Most students feel a sense of belonging here. 5.43    5.29 / 1.31  0.14  5.35    5.18 / 1.36  0.17  0.11   
2. Faculty care about me as an individual. 6.09    5.37 / 1.49  0.72  5.91    5.27 / 1.41  0.64  0.10   
16. The college shows concern for students as individuals. 6.15    5.11 / 1.49  1.04  6.07    4.98 / 1.54  1.09  0.13   
22. People on this campus respect and are supportive of each other. 6.11    5.10 / 1.40  1.01  5.82    5.11 / 1.38  0.71  -0.01   
27. The campus staff are caring and helpful. 6.09    5.17 / 1.36  0.92  5.96    5.25 / 1.34  0.71  -0.08   
28. It is an enjoyable experience to be a student on this campus. 6.11    5.41 / 1.39  0.70  6.03    5.35 / 1.43  0.68  0.06   
31. The campus is safe and secure for all students. 6.37    5.38 / 1.39  0.99  6.23    5.39 / 1.36  0.84  -0.01   
36. Students are made to feel welcome on this campus. 6.17    5.48 / 1.36  0.69  6.07    5.41 / 1.36  0.66  0.07   
44. I generally know what's happening on campus. 5.74    4.88 / 1.47  0.86  5.43    4.74 / 1.50  0.69  0.14   
45. This institution has a good reputation within the community. 6.06    5.46 / 1.41  0.60  5.97    5.49 / 1.36  0.48  -0.03   
52. This school does whatever it can to help me reach my educational goals. 6.18    5.14 / 1.54  1.04  6.15    5.07 / 1.48  1.08  0.07   
57. Administrators are approachable to students. 6.09    5.08 / 1.53  1.01  5.91    5.08 / 1.47  0.83  0.00   
59. New student orientation services help students adjust to college. 5.82    5.10 / 1.41  0.72  5.72    5.06 / 1.46  0.66  0.04   
63. I seldom get the "run-around" when seeking information on this campus. 6.14    5.00 / 1.64  1.14  6.02    4.96 / 1.64  1.06  0.04   
67. Channels for expressing student complaints are readily available. 6.05    4.80 / 1.63  1.25  5.86    4.72 / 1.58  1.14  0.08   

 

Copyright 2001, USA Group Noel-Levitz, Inc.
Noel-Levitz Survey Results
Mountain View College (DCCCD) - 5/2002 Student Satisfaction Inventory, 2-Year College

Institutional Summary
Items: In Sequential Order
Mountain View College (DCCCD) Community, Junior & Technical
Items Import Satis / SD Gap Import Satis / SD Gap Mean
Difference
1. Most students feel a sense of belonging here. 5.43    5.29 / 1.31  0.14  5.35    5.18 / 1.36  0.17  0.11   
2. Faculty care about me as an individual. 6.09    5.37 / 1.49  0.72  5.91    5.27 / 1.41  0.64  0.10   
3. The quality of instruction in the vocational/technical programs is excellent. 6.24    5.48 / 1.33  0.76  6.02    5.29 / 1.34  0.73  0.19*  
4. Security staff are helpful. 5.94    5.10 / 1.40  0.84  5.42    4.74 / 1.56  0.68  0.36***
5. The personnel involved in registration are helpful. 6.29    5.11 / 1.65  1.18  6.11    5.25 / 1.55  0.86  -0.14   
6. My academic advisor is approachable. 6.23    4.94 / 1.74  1.29  6.16    5.29 / 1.60  0.87  -0.35***
7. Adequate financial aid is available for most students. 6.19    5.16 / 1.68  1.03  6.11    4.96 / 1.72  1.15  0.20   
8. Classes are scheduled at times that are convenient for me. 6.56    5.46 / 1.60  1.10  6.41    5.31 / 1.57  1.10  0.15   
9. Internships or practical experiences are provided in my degree/certificate program. 5.99    4.73 / 1.59  1.26  5.84    4.91 / 1.52  0.93  -0.18   
10. Child care facilities are available on campus. 5.10    4.61 / 1.62  0.49  4.55    4.35 / 1.58  0.20  0.26*  
11. Security staff respond quickly in emergencies. 6.08    4.94 / 1.40  1.14  5.82    4.71 / 1.43  1.11  0.23*  
12. My academic advisor helps me set goals to work toward. 6.05    4.62 / 1.75  1.43  5.92    4.86 / 1.68  1.06  -0.24*  
13. Financial aid awards are announced to students in time to be helpful in college planning. 6.03    4.67 / 1.70  1.36  5.93    4.65 / 1.69  1.28  0.02   
14. Library resources and services are adequate. 6.25    5.41 / 1.47  0.84  6.11    5.34 / 1.48  0.77  0.07   
15. I am able to register for classes I need with few conflicts. 6.41    5.63 / 1.32  0.78  6.31    5.26 / 1.56  1.05  0.37***
16. The college shows concern for students as individuals. 6.15    5.11 / 1.49  1.04  6.07    4.98 / 1.54  1.09  0.13   
17. Personnel in the Veterans' Services program are helpful. 4.92    4.51 / 1.44  0.41  4.53    4.45 / 1.27  0.08  0.06   
18. The quality of instruction I receive in most of my classes is excellent. 6.55    5.61 / 1.44  0.94  6.41    5.50 / 1.35  0.91  0.11   
19. This campus provides effective support services for displaced homemakers. 5.17    4.72 / 1.32  0.45  4.96    4.60 / 1.30  0.36  0.12   
20. Financial aid counselors are helpful. 6.12    4.87 / 1.65  1.25  5.95    4.88 / 1.67  1.07  -0.01   
21. There are a sufficient number of study areas on campus. 6.20    5.14 / 1.55  1.06  5.85    5.17 / 1.52  0.68  -0.03   
22. People on this campus respect and are supportive of each other. 6.11    5.10 / 1.40  1.01  5.82    5.11 / 1.38  0.71  -0.01   
23. Faculty are understanding of students' unique life circumstances. 6.25    5.17 / 1.54  1.08  6.05    5.04 / 1.53  1.01  0.13   
24. Parking lots are well-lighted and secure. 6.50    4.88 / 1.77  1.62  6.09    4.92 / 1.68  1.17  -0.04   
25. My academic advisor is concerned about my success as an individual. 6.20    4.62 / 1.83  1.58  6.05    4.93 / 1.68  1.12  -0.31** 
26. Library staff are helpful and approachable. 6.10    5.14 / 1.54  0.96  5.88    5.30 / 1.45  0.58  -0.16   
27. The campus staff are caring and helpful. 6.09    5.17 / 1.36  0.92  5.96    5.25 / 1.34  0.71  -0.08   
28. It is an enjoyable experience to be a student on this campus. 6.11    5.41 / 1.39  0.70  6.03    5.35 / 1.43  0.68  0.06   
29. Faculty are fair and unbiased in their treatment of individual students. 6.30    5.33 / 1.45  0.97  6.20    5.21 / 1.50  0.99  0.12   
30. The career services office provides students with the help they need to get a job. 5.97    4.87 / 1.53  1.10  5.79    4.86 / 1.42  0.93  0.01   
31. The campus is safe and secure for all students. 6.37    5.38 / 1.39  0.99  6.23    5.39 / 1.36  0.84  -0.01   
32. My academic advisor is knowledgeable about my program requirements. 6.29    4.82 / 1.74  1.47  6.22    5.23 / 1.63  0.99  -0.41***
33. Admissions counselors accurately portray the campus in their recruiting practices. 5.81    4.88 / 1.50  0.93  5.65    4.94 / 1.40  0.71  -0.06   
34. Computer labs are adequate and accessible. 6.25    5.41 / 1.61  0.84  6.13    5.34 / 1.52  0.79  0.07   
35. Policies and procedures regarding registration and course selection are clear and well-publicized. 6.25    5.43 / 1.51  0.82  6.10    5.32 / 1.42  0.78  0.11   
36. Students are made to feel welcome on this campus. 6.17    5.48 / 1.36  0.69  6.07    5.41 / 1.36  0.66  0.07   
37. Faculty take into consideration student differences as they teach a course. 6.15    5.21 / 1.58  0.94  6.02    5.08 / 1.46  0.94  0.13   
38. The student center is a comfortable place for students to spend their leisure time. 5.81    5.01 / 1.65  0.80  5.54    5.00 / 1.49  0.54  0.01   
39. The amount of student parking space on campus is adequate. 6.21    5.47 / 1.56  0.74  6.15    4.27 / 2.01  1.88  1.20***
40. My academic advisor is knowledgeable about the transfer requirements of other schools. 6.26    4.83 / 1.80  1.43  6.07    4.97 / 1.62  1.10  -0.14   
41. Admissions staff are knowledgeable. 6.24    5.20 / 1.52  1.04  6.07    5.22 / 1.42  0.85  -0.02   
42. The equipment in the lab facilities is kept up to date. 6.30    5.43 / 1.45  0.87  6.10    5.20 / 1.48  0.90  0.23*  
43. Class change (drop/add) policies are reasonable. 6.20    5.64 / 1.27  0.56  6.01    5.30 / 1.45  0.71  0.34***
44. I generally know what's happening on campus. 5.74    4.88 / 1.47  0.86  5.43    4.74 / 1.50  0.69  0.14   
45. This institution has a good reputation within the community. 6.06    5.46 / 1.41  0.60  5.97    5.49 / 1.36  0.48  -0.03   
46. Faculty provide timely feedback about student progress in a course. 6.17    5.30 / 1.43  0.87  6.09    5.16 / 1.46  0.93  0.14   
47. There are adequate services to help me decide upon a career. 6.18    4.89 / 1.60  1.29  5.98    5.04 / 1.46  0.94  -0.15   
48. Counseling staff care about students as individuals. 6.19    4.81 / 1.71  1.38  5.97    5.02 / 1.52  0.95  -0.21*  
49. Admissions counselors respond to prospective students' unique needs and requests. 6.19    5.03 / 1.57  1.16  5.87    4.98 / 1.45  0.89  0.05   
50. Tutoring services are readily available. 6.21    5.41 / 1.37  0.80  5.88    5.16 / 1.48  0.72  0.25*  
51. There are convenient ways of paying my school bill. 6.30    5.46 / 1.47  0.84  6.07    5.21 / 1.53  0.86  0.25*  
52. This school does whatever it can to help me reach my educational goals. 6.18    5.14 / 1.54  1.04  6.15    5.07 / 1.48  1.08  0.07   
53. The assessment and course placement procedures are reasonable. 6.04    5.24 / 1.36  0.80  5.92    5.12 / 1.42  0.80  0.12   
54. Faculty are interested in my academic problems. 6.05    5.12 / 1.48  0.93  5.96    5.03 / 1.46  0.93  0.09   
55. Academic support services adequately meet the needs of students. 6.08    5.14 / 1.47  0.94  5.87    5.05 / 1.37  0.82  0.09   
56. The business office is open during hours which are convenient for most students. 6.15    5.40 / 1.45  0.75  5.98    5.25 / 1.45  0.73  0.15   
57. Administrators are approachable to students. 6.09    5.08 / 1.53  1.01  5.91    5.08 / 1.47  0.83  0.00   
58. Nearly all of the faculty are knowledgeable in their fields. 6.31    5.52 / 1.39  0.79  6.28    5.55 / 1.33  0.73  -0.03   
59. New student orientation services help students adjust to college. 5.82    5.10 / 1.41  0.72  5.72    5.06 / 1.46  0.66  0.04   
60. Billing policies are reasonable. 6.08    5.39 / 1.38  0.69  5.97    5.17 / 1.47  0.80  0.22*  
61. Faculty are usually available after class and during office hours. 6.34    5.49 / 1.47  0.85  6.16    5.47 / 1.40  0.69  0.02   
62. Bookstore staff are helpful. 6.18    5.44 / 1.52  0.74  5.94    5.33 / 1.53  0.61  0.11   
63. I seldom get the "run-around" when seeking information on this campus. 6.14    5.00 / 1.64  1.14  6.02    4.96 / 1.64  1.06  0.04   
64. Nearly all classes deal with practical experiences and applications. 6.16    5.24 / 1.50  0.92  6.02    5.28 / 1.36  0.74  -0.04   
65. Students are notified early in the term if they are doing poorly in a class. 6.24    4.82 / 1.77  1.42  6.13    4.78 / 1.67  1.35  0.04   
66. Program requirements are clear and reasonable. 6.30    5.40 / 1.41  0.90  6.20    5.39 / 1.37  0.81  0.01   
67. Channels for expressing student complaints are readily available. 6.05    4.80 / 1.63  1.25  5.86    4.72 / 1.58  1.14  0.08   
68. On the whole, the campus is well-maintained. 6.27    5.82 / 1.17  0.45  6.10    5.59 / 1.36  0.51  0.23** 
69. There is a good variety of courses provided on this campus. 6.38    5.60 / 1.42  0.78  6.27    5.43 / 1.45  0.84  0.17   
70. I am able to experience intellectual growth here. 6.38    5.62 / 1.33  0.76  6.25    5.55 / 1.34  0.70  0.07   
71. Campus item 5.43    5.03 / 1.50  0.40              
72. Campus item 6.18    5.39 / 1.64  0.79              
73. Campus item 5.77    5.27 / 1.44  0.50              
74. Campus item 5.77    5.28 / 1.43  0.49              
75. Campus item 6.01    5.07 / 1.66  0.94              
76. Campus item 5.44    4.92 / 1.49  0.52              
77. Campus item 6.21    5.53 / 1.41  0.68              
78. Campus item 6.50    5.57 / 1.48  0.93              
79. Campus item 6.42    5.71 / 1.37  0.71              
80. Campus item 5.84    5.39 / 1.52  0.45              
81. Institution's commitment to part-time students?     5.72 / 1.34         5.45 / 1.37     0.27** 
82. Institution's commitment to evening students?     5.57 / 1.44         5.33 / 1.44     0.24*  
83. Institution's commitment to older, returning learners?     5.53 / 1.39         5.42 / 1.37     0.11   
84. Institution's commitment to under-represented populations?     5.30 / 1.42         5.21 / 1.35     0.09   
85. Institution's commitment to commuters?     5.37 / 1.45         5.21 / 1.44     0.16   
86. Institution's commitment to students with disabilities?     5.48 / 1.43         5.33 / 1.40     0.15   
87. Cost as factor in decision to enroll. 6.50        6.12            
88. Financial aid as factor in decision to enroll. 5.79        5.62            
89. Academic reputation as factor in decision to enroll. 5.92        5.69            
90. Size of institution as factor in decision to enroll. 5.23        5.09            
91. Opportunity to play sports as factor in decision to enroll. 3.96        3.40            
92. Recommendations from family/friends as factor in decision to enroll. 4.94        4.72            
93. Geographic setting as factor in decision to enroll. 5.88        5.35            
94. Campus appearance as factor in decision to enroll. 5.68        5.10            
95. Personalized attention prior to enrollment as factor in decision to enroll. 5.72        5.23            

 

Copyright 2001, USA Group Noel-Levitz, Inc.
Noel-Levitz Survey Results
Mountain View College (DCCCD) - 5/2002 Student Satisfaction Inventory, 2-Year College

Institutional Summary
Summary Items
Mountain View College (DCCCD) Community, Junior & Technical
Items Import Satis / SD Gap Import Satis / SD Gap Mean
Difference
So far, how has your college experience met your expectations?     4.82 / 1.21         4.64 / 1.26     0.18*  
Rate your overall satisfaction with your experience here thus far.     5.56 / 1.18         5.34 / 1.33     0.22** 
All in all, if you had to do it over, would you enroll here again?     5.96 / 1.30         5.60 / 1.55     0.36***

 

Copyright 2001, USA Group Noel-Levitz, Inc.