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Noel-Levitz: PSOL Online Survey - Spring 2011 Results

Noel-Levitz: Priorities Survey for Online Learners (PSOL) - Spring 2011 Results

The Survey:  The Priorities Survey for Online Learners is designed for students in online courses.  The PSOL is similar to the Noel-Levitz Student Satisfaction Inventory (SSI) survey that MVC also administered in classrooms this Spring, but the items are modified to be appropriate for online learners.  Noel-Levitz Web Site


Sample:  Eighty-two MVC Spring 2011 online class sections representing all instructional divisions and most program/discipline areas were identified for PSOL administration.  These 82 classes had 1,465 enrollments that represented 1,240 individual students.  Noel-Levitz sent email invitations to 1,240 students to take the online PSOL survey.  180 MVC online students (15% of the original sample) responded to the PSOL.  The respondent group is large enough to provide MVC with a baseline regarding online learners’ experience and satisfaction.
Benchmark Comparison:  MVC student responses are compared to two national groups of online learner PSOL respondents: 1) all colleges and universities; and 2) community colleges only.
This interactive HTML reports provided by Noel-Levitz contain MVC survey data that can be sorted, viewed, and printed in multiple ways using the column heading hyper-links.


Understanding the Noel-Levitz Student Satisfaction Inventory Results: Campus experience items 1-80 are each rated two different ways: 1) "Importance" on a scale of 1-7; and 2) "Satisfaction" on a scale of 1 to 7; with 7 representing the highest.  Averages for importance are typically in the range of 5 to 6 and average satisfaction scores are typically in a range of 4 to 5.

A performance gap is simply the importance score minus the satisfaction score.  Smaller performance gaps are preferable and show that student importance and satisfaction ratings are more consistent with each other.
The Noel-Levitz PSOL Interpretive Guide provides a complete explanation of how to interpret the MVC Spring 2011 Noel-Levitz Survey Results.