Noel-Levitz: Priorities Survey for Online Learners (PSOL) - Spring 2011 Results
The Survey: The Priorities Survey for Online Learners is designed for students in online courses. The PSOL is similar to the Noel-Levitz Student Satisfaction Inventory (SSI) survey that MVC also administered in classrooms this Spring, but the items are modified to be appropriate for online learners. Noel-Levitz Web Site
Sample: Eighty-two MVC Spring 2011 online class sections representing all instructional divisions and most program/discipline areas were identified for PSOL administration. These 82 classes had 1,465 enrollments that represented 1,240 individual students. Noel-Levitz sent email invitations to 1,240 students to take the online PSOL survey. 180 MVC online students (15% of the original sample) responded to the PSOL. The respondent group is large enough to provide MVC with a baseline regarding online learners’ experience and satisfaction.
Benchmark Comparison: MVC student responses are compared to two national groups of online learner PSOL respondents: 1) all colleges and universities; and 2) community colleges only.
This interactive HTML reports provided by Noel-Levitz contain MVC survey data that can be sorted, viewed, and printed in multiple ways using the column heading hyper-links.
Understanding the Noel-Levitz Student Satisfaction Inventory Results: Campus experience items 1-80 are each rated two different ways: 1) "Importance" on a scale of 1-7; and 2) "Satisfaction" on a scale of 1 to 7; with 7 representing the highest. Averages for importance are typically in the range of 5 to 6 and average satisfaction scores are typically in a range of 4 to 5.
A performance gap is simply the importance score minus the satisfaction score. Smaller performance gaps are preferable and show that student importance and satisfaction ratings are more consistent with each other.